Terms & Conditions

Copyright (c) Artistry In Glass

NOTE ABOUT CREDIT CARD STATEMENTS: We conduct business as "Artistry In Glass", however our corporate name is "JOHN'S CUSTOM WOODWORKING". This is the name that will appear on all your credit card statements. Artistry In Glass is a division of John's Custom Woodworking.

PRICING: We will endeavour to maintain the prices contained in this price list for as long as possible. However, we reserve the right to change prices at any time without prior notice should we incur any changes in the cost of goods we sell. Please note that price changes may occur even after you have placed an order with us. Should a price increase occur after you have placed an order, your order will be modified to reflect the current pricing, and you will receive an email. All prices quoted are in Canadian Funds. Pricing on web site doesn't include any shipping costs.

DISCOUNTS: Most prices indicated in this price list are already our lowest prices. Should you need to order a large quantity of any product, please ask about "Special Pricing" extended in some cases.

MINIMUM ORDER: The minimum order you can place through our store is $25.00.

PAYMENT: We accept Visa, Mastercard, American Express and Pay Pal. No personal cheques or money orders accepted. 

SHIPPING AND FREIGHT: Most orders will be shipped within 7-9 business days. Cart will calculate shipping costs using either Canada Post or FedEx's Real Time Shipping Calculations for Domestic shipments and DHL will be used for International shipments. Should your order require multiple boxes, we will use FedEx to ship regardless of which shipping option you chose. While every effort has been made to ensure that shipping amounts are as accurate as possible, amounts are subject to change without notice (either up or down) once your package has been packed and weighed and are to be used as estimates only. An adult signature will be required on ALL shipments over $250.00 to help offset the costs of packages being stolen upon delivery and left.  United States orders will shipped via FedEx, DHL or CANADA POST (your choice at check-out). NOTE: US ORDERS OVER $800 WILL INCUR BROKERAGE FEES. THESE FEES WILL BE BILLED DIRECTLY TO YOU BY FEDEX, CANADA POST or DHL. Orders containing kilns or other items that need to be shipped via truck will be quoted before processing occurs. Our cart won't be calculating shipping costs on these items. Invoices will no longer be included in shipments as you're able to print off a completed invoice either at the time of purchase, or when you receive your shipping confirmation with final invoice total.

SPECIAL ORDERS: We have access to many more items that are not printed in this catalogue. A good reference book to have on hand is our "BIG BOOK" generic catalogue. This is a reference book of over 11,000 items we can get. Please just ask for pricing on any items that you don't see listed.

DAMAGE OR LOSS: We make sure all shipments are well insured for the value of the contents (excluding glass). The carrier accepts liability once the package leaves our store. Please check over all shipments when you get them. If you need to file a claim, please contact US FIRST.

BACKORDERS: Our website is a "mail order" website and not an "inventory" website. The website will not identify what's available and what's not available. Any item that you order that's not available to ship will be deleted from invoice at time of shipping. Sorry, but we don't have the time to contact everyone about items that aren't available on their orders. We don't generate, nor do we keep track of backordered items. These items would need to be reordered with a future order.

RETURNS: All returns must have our prior authorization before being shipped back. If it is our error, we will pay the freight both ways (returns must be PREPAID to us and then we will RE-IMBURSE you on the next shipment). If you simply want to return an item, the freight must be paid by you. WE RESERVE THE RIGHT TO CHARGE A 15% RESTOCKING FEE ON CERTAIN RETURNED ITEMS. SERVICE CHARGES INCURRED BY US WILL ALSO BE NON-REFUNDABLE (e.g. FEES FOR PAY PAL TRANSACTIONS). Returns must be made within 30 days of purchase. No returns will be accepted after 30 days of purchase regardless. The original receipt must be sent with the item(s) as proof of purchase. Store credits will be issued for return items as this is our return policy.

ALL SPECIAL ORDER ITEMS, GLASS, LEAD, ZINC, BRASS, COPPER CAMES, AND SOME EQUIPMENT ITEMS ARE FINAL SALES AND CANNOT BE RETURNED. IF AN ITEM IS RETURNED IN UNSELLABLE CONDITION YOU WILL BE NOTIFIED AND WILL NOT BE CREDITED FOR THIS ITEM.

TO ORDER: In order to serve your better, we ask that all orders be placed on-line at our secured site. This ensures accuracy of orders, and also allows us to always have a hard copy of the order.